Manage your flight bookings

Your booking reference is shared by everyone in your flight booking and across all flights in your journey.

Air New Zealand booking references have six characters, which can be letters and numbers, and they always end in 'H'. For example, 'MB3R2H' or 'ALJJ1H'.

You can find your booking reference in your booking confirmation email and on your itinerary. You might also be able to see it in your Airpoints™ account.

If the code you're looking at is different, it might be something else:

• Flight numbers start with NZ and end with up to four digits
• Ticket numbers start with 086 and are 13 digits long
• Six-character codes that don't end in H most likely have been booked through a different airline

Your ticket number is unique to you, and you may have more than one ticket number for your journey. Air New Zealand ticket numbers start with 086 and are 13 digits long.

You can find your ticket number in your booking confirmation email. It includes your e-Ticket, as a PDF attachment. Your ticket number is at the top left, next to your name.

Yes, you can sign in to your Airpoints™ account and manage your bookings under 'Your bookings'. If your booking is missing, you can add it by entering your booking reference or hotel itinerary number.

When you book online, be sure to include your Airpoints number. You can add your Airpoints number after you've made a booked through manage booking. You'll be able to see your flights online and in the Air NZ app, and you'll automatically earn Airpoints Dollars and Status Points.

You can't make changes to past flight bookings, but you can see all your past flights in your Airpoints™ account.

If your recent flight isn't listed, it's easy to add it and earn your Airpoints Dollars and Status Points. Go to 'My Bookings' to add your missing flight. You can use your booking reference, flight details or hotel itinerary number.

We'll automatically credit your account with your flight's Airpoints Dollars and Status Points.

We offer refunds for flexirefund, worksflexi, premiumflexi and businessflexi tickets on our domestic and Trans-Tasman routes. All our other fares are non-refundable unless specified. Refer to our fare rules for details.

Certain third-party fees such as taxes, airport charges, and payments to the Voluntary Emissions Contribution Programme cannot be refunded, unless required by applicable law. These costs have already been covered by us.