Book Rental Cars

For assistance with:                                                                                                                      

• Cancellations: Cancel your Avis, Budget or Apex booking online.
• New bookings: Make a new booking for Avis, Budget or Apex booking online.
• Pay with Airpoints Dollars car bookings: Sign-in to your Airpoints membership and make a booking. If your balance supports the transaction and Airpoints payment is available you will have the option to Pay with Airpoints Dollars presented on Step 4. For assistance with Airpoints bookings please contact Air New Zealand.
• Non-NZ residents who wish to Pay with Airpoints Dollars will need to contact Air New Zealand for a manual booking (Non-NZ residents are restricted to renting in New Zealand).

Need other assistance? Contact Customer Service for Avis 0800 800 511, Budget 0800 200 072 or Apex 0800 500 660 or using the contact information provided on your booking confirmation email.

Air New Zealand never marks up on our partners' prices, so you'll always get the same great price that you'd get booking directly with Avis, Budget or Apex. If you do find a lower publicly available price for the same rental, we'll match it and offer you a free upgrade.

To claim the Price Match guarantee, please email screenshots clearly displaying the lower price available, to airnzpricematch@abgroup.co.nz, within 24 hours of making the reservation.

Please note the following criteria are required to qualify:

1. The car hire booking must be identical in all regards and all details must be visible on the screenshots provided. This includes same car group, dates, times, locations, inclusions, and supplier. All of these must be clearly visible in your screenshot. The rates must be able to be reproduced with the criteria provided.
2. Due to currency fluctuations and exchange rates, please provide the price. This must be quoted in the local currency of the country of rental (e.g., a USA rental in USD, NZ rental in NZD, regardless of the country that you live in).
3. Please note that the Price Match guarantee only applies to regular rates available to the public via the New Zealand and Australia websites of Avis, Budget and Apex. It excludes pre-paid, corporate, travel industry, net, non-discountable and package rates.

When you book your car with Air New Zealand there are two rate types: Pay Now and Pay Later.

Maximise your flexibility with Pay Later. These rates do not incur any additional fees to book, change or cancel. However, note that when changing the locations, dates, or times on an existing booking new rates may apply.

Pay Now rates offer great value but cannot be modified and will incur cancellation fees.

Put your mind at ease: our rates always include standard insurance - sometimes other websites don't - and we always display the full rate upfront (including all taxes). We also make it easy to add optional Excess Reduction and other cover for additional peace of mind.

In the event of a delay where the flight arrives late our car rental partners are equipped to understand which flights are delayed and the revised arrival time. Always ensure that you include your flight number with your booking. If the date(s) of your flight change, or you have a new flight number you can add or amend this information (you'll need your Booking Confirmation Number). 

Contact Avis, Budget or Apex Reservations, providing your name, travel details and confirming if you have prepaid with Airpoints Dollars.

Avis: 0800 655 111

Budget: 0800 283 438

Apex: 0800 500 660

When booking an Air New Zealand flight online, simply add a rental car to your booking during Step 3 (Extras) of the online booking process to access the special Fly + Drive Rates discounted pricing.

All Avis and Budget bookings made through the Air NZ website earn 3 Airpoints Dollars per rental day - a 20% bonus on the standard Airpoints Dollars earn.

All rental car bookings made through Air New Zealand include full cancellation, because flexibility matters.

If your flight has been delayed, changed, cancelled or otherwise disrupted resulting in a cancellation fee or No Show fee being applied, Avis/Budget will refund this fee to you. Please contact us, select "Ask a Question", "Delayed, disrupted or rescheduled flight" to request this refund.

If you need to change the dates/times or other details of your Pay Now booking you will need to cancel and re-book.

Yes, a standard hold of $200 will be placed on your card to cover any incidental charges. This hold will be removed within a week of returning your vehicle if no additional charges are incurred. This is standard practice across the car rental industry.